Refund policy

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Refunds:

To Start a refund, you MUST contact our customer service email Below within 7 days after delivery is made to initiate a refund request. The return package must include: Your name, Your contact number, and you'll also need the receipt or proof of purchase. items must NOT have been installed, use, colored, cut or altered in any manner. items must be in its original packaging.

Return Address:

Her Krown Collection LLC
7320 East Fletcher 
Ave Tampa Fl 33803

 
Shipping Fee: 

Shipping and handling are the responsibility of the customer. The product must be sent back and the exchange shipped at your expense.

Merchandise must be physically received and confirm all items are correct before a refund can be granted. once approved you will receive  a email on payments method options such as Cash app, Zella or Paypal for your refund amount for the product NOT the shipping cost. Please remember it may take some time for your account to process and post the refund too.